RETURNS & EXCHANGES

Australian Orders Only
Saltwater Woman takes great care in ensuring the accuracy of product listings, including size, dimensions, materials, and detailed descriptions.

Customer Responsibility: It is the responsibility of the customer to carefully review all product information, including descriptions, sizing, materials, and images, prior to purchase. Orders placed incorrectly due to oversight or failure to read the product details do not qualify for return, exchange, or refund.

Made-to-Order Policy: As all items are made to order, we do not offer returns, exchanges, or refunds for change of mind.

Incorrect Items: If the item you receive is not as described or ordered, please contact us at thesaltwaterwoman@gmail.com within 2 days of delivery.

RETURNS FOR SALE ITEMS
All sale items are final. No returns or exchanges will be accepted.

FAULTY OR DAMAGED ITEMS
Saltwater Woman takes pride in using high-quality materials, and minor variations or markings are intentional aspects of the handmade process and are not considered faults.

Reporting Issues: If your item arrives damaged or faulty, please email thesaltwaterwoman@gmail.com within 2 days of receiving your order, including photos of the damage.

Courier Damage: If the external packaging is visibly damaged upon delivery, request the courier to note this before signing for your package.

Resolution: Faulty or damaged items will be assessed on a case-by-case basis. Replacement or refund decisions are at the sole discretion of Saltwater Woman and will comply with Australian Consumer Law.