Terms & Conditions
Welcome to Saltwater Woman. This website is owned and operated by Saltwater Woman, Charlestown, NSW, 2290 Australia. Telephone: +61 2 0439 922 124 or email: thesaltwaterwoman@gmail.com. By accessing or using this website, you agree to the following terms and conditions. Please read them carefully before making a purchase, as they form a legally binding agreement between you and Saltwater Woman.
1. PRIVACY
Saltwater Woman respects your privacy and is committed to protecting your personal information.
- Personal Information: Any personal details you provide (such as name, address, email, or phone number) will not be shared, sold, or rented to any external entities or individuals outside of Saltwater Woman, except where required by law.
- Third-Party Services: Payments are processed securely by Stripe. Please review their privacy policy for more details.
2. SECURITY
Saltwater Woman does not collect or store any credit card information. All credit card transactions are processed securely by Stripe.
3. PRICING
- Currency: All prices are listed in Australian Dollars (AUD).
- Adjustments: Saltwater Woman reserves the right to modify prices at any time without prior notice. Prices at the time of purchase will apply to your order.
4. PAYMENTS
We accept all major credit cards. Payments are processed at checkout through secure payment gateways. Orders will not be processed until payment is successfully received.
5. PRODUCTION & SHIPPING
Saltwater Woman operates as a custom, made-to-order business.
- Production Timeframe:
- Prints: 2–3 weeks for printing.
- Framing: 3–4 weeks for custom framing.
- Resin Blocks: 5–10 days for production.
- Shipping: Once completed, shipping may take an additional 2–3 weeks depending on your location. International shipping times may vary based on local customs and courier services.
- Delays: Saltwater Woman is not liable for delays caused by postal or courier services, including unforeseen global shipping disruptions.
6. DUTIES & TAXES (International Orders)
For orders shipped outside Australia:
- Import Duties & Taxes: Your order may incur duties, taxes, or fees as determined by your local customs authority. These costs are the responsibility of the recipient and are not covered by Saltwater Woman.
- Customs Clearance: Orders will not be released until applicable fees are paid. We recommend checking your country’s import regulations before placing an order.
7. RETURNS & EXCHANGES
Australian Orders Only
Saltwater Woman takes great care in ensuring the accuracy of product listings, including size, dimensions, and descriptions.
- Made-to-Order Policy: As all items are made to order, we do not offer returns, exchanges, or refunds for change of mind.
- Incorrect Items: If the item you receive is not as described or ordered, please contact us at thesaltwaterwoman@gmail.com within 5 days of delivery.
8. RETURNS FOR SALE ITEMS
All sale items are final. No returns or exchanges will be accepted.
9. CARE & MAINTENANCE
To preserve the quality of your artwork:
- Avoid exposure to direct sunlight or high humidity.
- Follow the specific hanging instructions provided with your order.
10. FAULTY OR DAMAGED ITEMS
Saltwater Woman takes pride in using high-quality materials, and minor variations or markings are intentional aspects of the handmade process.
- Reporting Issues: If your item arrives damaged or faulty, please email thesaltwaterwoman@gmail.com within 5 days of receiving your order, including photos of the damage.
- Courier Damage: If the external packaging is visibly damaged upon delivery, request the courier to note this before signing for your package.
- Resolution: Faulty or damaged items will be assessed on a case-by-case basis. Replacement or refund decisions are at the sole discretion of Saltwater Woman and will comply with Australian Consumer Law.
11. LIABILITY
- Saltwater Woman is not liable for any indirect, incidental, or consequential damages arising from the use of this website, purchase of products, or delays caused by third parties (e.g., couriers or customs).
- While we make every effort to ensure product accuracy, we do not guarantee that all product descriptions, images, or pricing are free of errors.
12. GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in New South Wales.
By purchasing from Saltwater Woman, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
For any further queries, please contact us at thesaltwaterwoman@gmail.com.