saltwater woman

Terms & Conditions

Terms & Conditions

Welcome to Saltwaterwoman. This website is owned and operated Saltwater Woman, Charlestown, NSW, 2290 Australia Telephone + 612 0439922124 or email thesaltwaterwoman@gmail.com . When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these.

PRIVACY

Personal Details – Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Saltwaterwoman.

SECURITY

Saltwaterwoman does not collect or record any credit card details you may provide when purchasing products from our website. Your credit card details are processed by Stripe.

PRICING

All pricing is in Australian Dollars (AUD) and includes 10% GST (unless stated for overseas deliveries). Saltwater woman reserves the right to change pricing at our discretion and without notice.

PAYMENTS

We accept all major credit cards. 

PRODUCTION TIME FRAME

We are a custom made to order business. That means, you buy it – we go make it/print it. Everything is hand-made locally either by me in my studio or printed and framed locally.  It can  takes 2-3 weeks to print and frame artworks and 3-5 days to make the resin blocks. 

Depending on where you are in the world, it can take up to 2-3 weeks for your items to arrive. *Please note, due to an overwhelmed postage service world-wide, delays are expected.

DUTIES AND TAXES

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties required by the country you are shipping to. Your package will not be released from customs until these payments are made. Saltwaterwoman is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

RETURN & EXCHANGES (within Australia only)

Saltwater woman would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases, so we ensure all items are listed correctly online with their size and dimensions. So if for any reason an item is not what you expected, email thesaltwaterwoman@gmail.com. Please note, there are no returns, exchanges or change of mind with artwork that has been made to order.

RETURNS ON SALE ITEMS

We have a NO RETURN ON SALE ITEM policy.

CARE & MAINTENANCE

We recommend not hanging your item in direct sunlight. Each of our artworks has it’s own hanging method. 

FAULTY ITEMS & DAMAGES

Saltwater Woman products are hand produced using the highest quality products. Any slight markings or variations are intentional. All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please send through photos of the fault and email within 5 days of receiving your order to thesaltwaerwoman@gmail.com

Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened, please request it is noted with the courier before signing for your order. You will be required to follow the same steps as with Returns.

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